Matthew is Beyond Exceptional
Matthew (aka Matt) was beyond EXCEPTIONAL! I've had several technicians perform home repairs for me in the past, but none of them compare to Matt. He was so friendly and efficient. He was THE ABSOLUTE BEST! Matt takes pride in his work and it shows from his strong commitment to delivering an exceptional customer experience. He is the main reason I shared this experience with all of my friends and called Lightning Bug to leave a message twice about it. I've even requested for Matt to be listed on my account as the "preferred technician", especially since I am looking to schedule some additional work with you all (again, THANKS to Matt)! I will continue to sing his praises and act as one of your biggest cheerleaders, because Matt is a reflection of your company and it shows in his actions that you all are customer centered. In all honestly, I think being kind, thoughtful, engaging, honest / transparent, compassionate, thorough, and hardworking just comes natural to Matt. I encourage you to recognize and reward him generously for a job well-done!
- D. Montgomery